Our Policy
Return & Refund Policy
We offer a 30-day money-back guarantee and hassle-free returns to ensure your complete satisfaction with Pentapeaks products.
Return & Refund Policy
Effective Date: 01 Jun 2025
At Pentapeaks, we take pride in delivering pure, premium Himalayan Shilajit and exceptional service. If your experience is anything less than excellent, our straightforward guarantee and returns process has you covered.
1. 30-Day Money-Back Guarantee
Try our products risk-free. If you’re not completely satisfied, notify us within 30 days of receiving your order and we’ll issue a full refund of the product price—shipping fees excluded. No complicated forms or fine print.
2. Fresh & Direct From the Himalayas
Every jar of Pentapeaks Shilajit is harvested, purified, and shipped directly from its Himalayan source. We never sell through third-party cash-on-delivery resellers or unverified couriers, ensuring you receive authentic, fresh resin every time.
3. Free Replacement for Damage or Loss
Should your parcel arrive damaged or fail to reach you, contact us within 30 days of the recorded delivery date. We’ll arrange an immediate, no-cost replacement—no need to wait for lengthy investigations.
4. How to Start a Return or Refund
Email or call our customer care team (details below) with your order number and concern.
We’ll send simple return instructions or, where applicable, initiate a replacement.
Once we receive the returned item—or confirm shipping-related damage—your refund or replacement is processed within 3 business days.